Shipping policy
AUSTRALIA
- Standard Shipping: $15 (3-5 business days)
- Express Shipping: $20 (next day delivery*)
All orders are dispatched from Melbourne, Australia.
All shipping charges from your order are non-refundable, and we are unable to change your shipping method once you have placed your order.
DUTIES & TAXES
You may be charged for duties, taxes or any surcharges which may be imposed by your country as your order passes through customs. Customers are liable for such charges and may be contacted by the local customs agencies directly to settle these charges. Please note that NailChic.AU does not pre-pay or cover these costs, have no control over these charges and are unable to advise what the cost would be as customs policies and import duties vary from country to country. To estimate these expected charges, please contact your local customs agency for details.
Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit. Items that are delayed due to Australia Post are not covered for a refund if they are successfully delivered even though not on time.
TRACKING DETAILS
You will be notified by email when your order has been dispatched. Shortly after, you will receive your tracking number. You can then track your order on the AusPost website, which will have estimated delivery times and options to manage your delivery.
These emails may take up to 24 hours from when your shipping confirmation is received to appear in your inbox. If you're unable to locate your shipping notification emails please check your spam folder or email us at nailchic.au[at]gmail.com
Track your order here: https://auspost.com.au/mypost/track/#/search
FAILURE TO DELIVER/PICK UP
As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our office due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres.
If you receive a collection slip in your letterbox to pick up your parcel from the nearest post office, please do so ASAP or it will be sent back to us after 3 days. Standard shipping fees will be incurred for all parcels re-sent from our office.
*Next business day delivery is only available within the Express Post next business day delivery network. The national next business day delivery network operates between capital cities (excluding Darwin; and for Perth, delivery into the CBD only) and some major centres. This is per AusPost's next business day delivery terms.
